Terms of service

These terms govern your use of the delynt.com website and of the services provided by Delynt AI ("Delynt AI", "we", "us"), operated by Owais Ahmad Khan and established in Italy. "Customer" or "you" means the business that uses the services, and the people who use them on its behalf.

By using the services, or by signing an order form that refers to these terms, you agree to them on behalf of your business. If you sign a separate order form or contract with us, its terms take priority over these terms where the two differ.

The services are provided to businesses and professionals, not to consumers. You confirm that you are using them for business purposes and that the person accepting these terms has authority to bind the business.

Delynt AI connects to the mailboxes, CRMs and analytics systems you choose and provides AI-powered sales and marketing automation, including email triage and scoring, reply drafting and sending, CRM updates, outbound and follow-up support, notifications and analytics dashboards. The specific features, volumes and systems included for you are those described in your order form or agreed with us in writing.

We may improve and change the services over time. We will not make a change that materially reduces the core features you are paying for during your current term without telling you first.

You are responsible for keeping account credentials secure, for who you give access to, and for everything done through your account. Tell us promptly at [email protected] if you think your account has been accessed without authorisation.

You authorise Delynt AI to access the mailboxes and systems you connect, within the permissions you grant on each provider's consent screen, so that we can provide the services. You confirm that you have the right to connect them, including where they contain other people's personal data.

You can withdraw access at any time from the provider's own settings. Features that depend on a disconnected system stop working until it is reconnected.

Your use of Google, Microsoft, your CRM and other third-party services remains subject to your own agreements with those providers. We are not responsible for their availability or for changes they make.

You decide which messages Delynt AI may send on your behalf. Approval rules you set determine which replies are sent automatically and which are held as drafts for a person to review. You can change those rules at any time.

Messages sent under your approval rules, or that you approve, are sent in your name and are your communications. You are responsible for their content and for making sure your use of automated sending, including any outbound email, complies with the laws that apply to you, such as the GDPR, the ePrivacy rules on electronic marketing, and anti-spam laws in your recipients' countries.

AI-generated scores, reasons and drafts can be wrong. You should review automated output in proportion to the importance of the decision, and keep a person in the loop for prices, commitments, legal matters and anything else where a mistake would matter.

You must not use the services to:

• send spam, unsolicited bulk email, or messages to people you have no lawful basis to contact
• break the law, infringe anyone's rights, or process personal data without a lawful basis
• send malware, phishing or deceptive content, or impersonate anyone
• try to access other customers' data, probe or disrupt our systems, or get around usage limits or security controls
• copy, resell or reverse-engineer the services, or use them to build a competing product

We may suspend access, in proportion to the problem, if we reasonably believe the services are being used in breach of this section, and we will tell you why unless the law prevents us.

Fees are those set out in your order form or quote. Unless stated otherwise, fees are exclusive of VAT and other taxes, invoiced in advance, and payable within 30 days of the invoice date.

Where we agree a pilot, it is provided at no charge for the period agreed, unless the order form says otherwise. A pilot does not convert into a paid plan automatically; a paid plan starts only when you agree to it in writing.

If an invoice is unpaid 15 days after we have told you it is overdue, we may suspend the services until it is paid.

You keep all rights in the data you and your connected systems provide to Delynt AI, and in the output the services produce for you. You grant us the limited right to process that data only to provide, secure and support the services for you.

We do not sell your data, use it for advertising, pool it with other customers' data, or use it to train AI models for anyone else. Our privacy policy at delynt.com/legal/privacy/ explains how we handle personal data. Where we process personal data on your behalf, we do so as your processor, and a data processing agreement is available on request.

The services, the software behind them, and the Delynt AI name and brand belong to Delynt AI. These terms give you the right to use the services during your subscription; they do not transfer any ownership. If you send us feedback, we may use it to improve the services without owing you anything for it.

Each party will keep the other's non-public business information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is already public, was already known to the receiving party, or must be disclosed by law.

We will provide the services with reasonable skill and care. Beyond that, and to the extent the law allows, the services are provided as they are, without other warranties. In particular, we do not guarantee that the services will be uninterrupted or error-free, or that AI output will be accurate or complete.

To the extent the law allows, neither party is liable to the other for loss of profit, revenue, business or goodwill, or for indirect or consequential loss, and each party's total liability under these terms in any 12-month period is limited to the fees you paid us in that period.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, wilful misconduct or gross negligence.

Your subscription runs for the term in your order form. Either party may end it with written notice if the other seriously breaches these terms and does not fix the breach within 30 days of being told about it, or immediately if the other becomes insolvent.

When the agreement ends, your access stops. For 30 days afterwards you can ask us to export the data we hold for you. After that we delete connected data as described in our privacy policy, except where the law requires us to keep it.

We may update these terms. The effective date at the top shows when they last changed. If a change materially affects existing customers, we will tell you by email at least 30 days before it takes effect. If you do not agree, you can end your subscription before the change applies.

These terms are governed by Italian law. The courts of Italy have exclusive jurisdiction over any dispute arising from them, without affecting any mandatory rights you have under the law of your own country. We will always try to resolve a problem with you directly first, so please contact us before starting any proceedings.

If any part of these terms is found unenforceable, the rest still applies. Not enforcing a right straight away does not waive it. Neither party is responsible for delays caused by events outside its reasonable control. You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of the business, with notice to you.

Questions about these terms: [email protected].